We are pleased to announce that, in line with the current reopening roadmap, the UK aquariums have given the go-ahead to the government to reopen after the lockdown. We can confirm that we will open our doors to the public again Monday 17th May at 10 a.m.. We can’t wait to see our visitors again – but first some important information about what to expect.
In accordance with government health and safety guidelines, we recognize our responsibility for the health, safety and wellbeing of all of our employees and visitors. This is why we went to great lengths to ensure a fantastic, safe, and socially detached day by making a number of changes to the aquarium experience.
Things we changed …
- We will be using a one-way system, including in our Ocean Waves gift shop
- Visitors have set three-hour time slots during which they can enter the aquarium
- Tickets can only be purchased online in advance in order to limit capacity and ensure a distance of at least one meter between visitors.
- The aquarium’s Ocean Discovery Rangers are positioned around the aquarium to ensure that everyone is at an appropriate distance from one another. This ensures a safe day while familiarizing yourself with your favorite marine animals.
- We have installed additional hand washing and disinfection systems around the aquarium and floor markings are being made so that visitors can stay separate.
- Staff will manage the toilet facilities to control the number of people entering and leaving and to ensure regular cleaning takes place.
- The team has put in lots of guides on hygiene, social distancing and safety measures around the aquarium to kindly remind everyone how to enjoy their day.
- However, the Loola Land Soft game remains closed to safely maintain social distancing measures and limit people’s contact with hard surfaces.
Normally, our aquarium would welcome and inspire thousands of visitors during the summer months, but to ensure safety, the daily passes available are significantly reduced to limit the number of visitors.
Free annual passes
If you have a free pass, you can visit it, but you need to book a free slot on our ticketing platform.
We have thought long and hard about what we can achieve with our current ticket holders and it is very unfortunate that we cannot renew the annual tickets with additional time to use when we reopen. If your free pass has expired while we were closed, we cannot renew annual passes that have expired during the closing time.
With three quarters of the past 12 months closed with no income, our charity is in a precarious financial position. Protecting the aquarium and the animals we care for must be our top priority.
We hope that you will continue to visit us with your passport and even extend it for another year after it expires so that you can continue to visit our aquarium and our animals. In the months ahead, we need to have enough paid customer time slots so that we can make enough money to survive.
We hope that at this point in time you understand and continue to support our charity.
For FAQs and more information about our reopening and the security measures we have implemented, please click here.